The last-mile is the portion of the journey between a product’s hub and its final destination – which, in Clearly’s case, is the customer’s home. and delivery services 24 hours a day, 7 days a week. Does Purolator ship during the weekends? Learn how to streamline your supply chain with customized and flexible shipping solutions. With Purolator’s customer-centric delivery options, Clearly was able to provide their customers with a variety of delivery times that stretched beyond the standard. Arnaud Bussieres, CEO of Clearly, joined us to chat about the Clearly brand, partnering with Purolator and how, as a team, Clearly and Purolator managed to find a solution to some last-mile challenges. Motivated to deliver the best customer experience throughout the buyer journey, Clearly remained focused on their customers’ satisfaction and happiness. Since partnering with Purolator, Clearly has been able to improve its customer experience with more convenient and reliable delivery times. Does Purolator deliver on Sundays? It’s very exciting to find a carrier strategic partner really aligned with e-commerce players. Our ability to offer customers’ evening and weekend deliveries was a significant game-changer. While they have a few showrooms, the majority of sales are online. Ready to take the next step? The extension of delivery hours has seen more than 50,000 orders delivered to Clearly customers during the evenings and over the weekends. Clearly sells eyeglasses, sunglasses and contact lenses. Clearly is already a market leader in Canada, and the brand continues to grow. “Purolator delivers exactly when they say they are going to deliver and for customers, that’s an absolute must.”. Clearly’s primary goal is to always elevate the customer experience and we were able to offer that through Purolator QuickShip™.”. And as a Purolator customer, Clearly’s satisfaction is also rewarding. Understanding that carriers have a key role to play in the last-mile, Clearly met with Purolator to discuss their vision – and they found it to be a strong fit. Purolator has been delivering from day one on their promises. Be customer-obsessed – you’ll drive a higher satisfaction and retention rate.”, “Once we understood their strategic objectives, our approach was to provide Clearly with a differentiated level of service in a highly competitive market. Arnaud Bussieres spoke to us about Clearly’s priorities. Our experts are ready to help you create your success story. “Try and put back the customers at the center of what you do. Arnaud Bussieres, CEO of Clearly, chats about partnering with Purolator to provide their growing customer base with flexible e-commerce solutions, including convenient evening and weekend deliveries. They’re so invested in our mission and in our ambition.”. Your customers can request to pick up their shipment at a Purolator delivery location in Canada. So, there will be no Purolator holidays hours on the following days. * * For any of Purolator’s service offerings, including choice of select points and times for delivery, Purolator reserves the right to make changes from time to time, in its sole discretion, in re-sponse to market requirements. Soon after, Clearly partnered with Purolator to create flexible and reliable solutions for their last-mile. Purolator is one of Canada’s leading courier, freight and logistics companies. Get guaranteed delivery by end of day Saturday for shipments picked up on Friday or guaranteed delivery by end of the specified day for shipments picked up on Saturday (Canadian destinations only). And that is the true challenge – it doesn’t matter how great an e-commerce experience is, the last-mile is the “make or break” part of a transaction. Copyright © 2020 Purolator Inc. All rights reserved. Another win for both Clearly and their customers was the reliability of meeting these delivery times. Always check the holiday list of Purolator before doing any shipment. Arnaud summarizes the challenge for Clearly, “Just because the customer has bought a product from us, the story is not over.”. “We have one big dream for Canada – we would like to serve 37 million Canadians for their vision needs.” The biggest obstacle for Clearly has been the last-mile delivery, a common issue for e-commerce companies, particularly as they scale-up. How Convenient Evening and Weekend Deliveries Helped Clearly Succeed in E-Commerce. Evening and weekend deliveries were something that couldn’t be provided before Purolator, and it became a huge win for customer convenience. I understand they don't deliver on the weekends but I'm just wondering if they're in the process of shipping. Evening and weekend deliveries were something that couldn’t be provided before Purolator, and it became a huge win for customer convenience. Purolator delivers on Sundays, but only in major cities. No matter how much time, money or manpower you invest, it’s worthless to a consumer if you fail to meet their expectations in the end. Purolator has more than 12,000 employees as of 2019. With Purolator’s customer-centric delivery options, Clearly was able to provide their customers with a variety of delivery times that stretched beyond the standard. When you listen to your customers, you’re going to develop features and services which are spot on. For other companies that are facing similar challenges, Arnaud shares his advice: While an e-commerce company such as Clearly can do everything right for the customer’s experience online, once a product is in delivery, the control of that experience is in the hands of the delivery provider. I'm wondering if packages move during the weekend when shipped via Purolator. Purolator Holidays 2020: Every courier company has its own holiday list on which it does not deliver any package. What we’ve accomplished at Clearly, we always had it in our DNA. “It's really an absolute pleasure to work with Purolator, they really listen to their customers. “Customer satisfaction has gone absolutely through the roof,” Arnaud adds. We sat down with one of our customers to learn a little more about their experience with Purolator.

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