Return to the Online Banking sign in page and attempt to sign in again. A scheduled payment can be changed up to midnight (Sydney time) the day before the payment date. When these pages are accessed with devices that do support this function, all information will be presented. Welcome to Westpac One® – your new online banking experience has launched! This will save you having to type your customer number in every time when you visit our site, for security reasons if you're using a public or shared device we don't recommend selecting this option. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. After you have entered your 6 character alphanumeric password, hold down Alt and “S” to sign in, or tab or arrow to the “sign in” button and select that option. However, the conversion can take some minutes. ... We are currently experiencing problems with earlier versions of Safari. Dependent on the accessibility features of their web browser. All images contain alternative (ALT) text. Log in to Westpac One® This information does not take your personal objectives, circumstances or needs into account. We are investigating as a matter of urgency, and will provide further updates here. The Reader can be downloaded from the Adobe site, which also contains instructions for installing the software on your computer. Lending criteria apply to approval of credit products. Remember customer ID. Key in your customer number using your computer keyboard in the “Enter your Customer ID” box. Problems using Google Chrome or Microsoft Edge browsers when making payments? Type B (compatibility view settings) and press enter. Depending on your choice of assistive technology, use the mouse, tab or arrow keys to navigate and select the letters or numbers to enter your password using our on screen keyboard. Terms and Conditions or Product Disclosure Statement, Using assistive technology such as screen readers and screen magnifiers. Sign in to Westpac Live Online Banking. We use cookies to secure and tailor your web use. Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. The bank has apologised and says it's working to fix the issue. Customers from the bank noticed the issue this morning, with numerous users saying they’d been left stranded without any accessible cash in their account. The JavaScript used has been designed to be accessible to most assistive technologies in common use today. Until it’s resolved, we recommend you change your browser settings to allow the Westpac website to be accessed using Compatibility View. Simply follow the steps below: If you continue to experience difficulties, please contact the Online Banking Service Centre on 1300 655 505. Is it possible to change a scheduled payment? Before entering your password on the on-screen keyboard, you will be prompted with a check box option for using our “Remember customer ID” function. Where possible, we provide a HTML alternative. These may change or we may introduce new ones in the future. Online access is available through online banking as well as through mobile banking apps for iOS (iPhone and iPad) and Android. Go to the Westpac Online Banking sign in page. Some screen readers in certain browser versions will reset to the top of the sign in page after pressing the enter or spacebar. Consider its appropriateness to these factors before acting on it. Forms and tables use accessibility features that enable them to be used with screen readers. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Westpac Foundation grant recipient, studio A, helps visual artists l ... We’re currently experiencing issues with Online Banking for desktop, mobile and tablet, including apps. @mjgal Westpac customers are having issues with online and mobile banking at the moment. To navigate backwards hold down the “shift” key then tab to the next character, or use the up or down arrow keys. To help remember, think of 'S' standing for 'sign in'. Westpac offers financial services to businesses and individuals. This directly signs you in (JAWS will read that you're being signed in). We’re committed to making the content of this site accessible to the widest possible audience, including those: We strive to conform to the W3C Web Content Accessibility Guidelines and to comply with Level AA of the Web Content Accessibility Guidelines, Version 2.0. The Adobe website also contains a tool and instructions for converting PDFs into web pages online (http://www.adobe.com/products/acrobat/access_onlinetools.html). ... of unsupported browsers to upgrade to the latest version. Sign in to Westpac Live Online Banking. We are currently working on a solution. Close and reopen Internet Explorer. Select the TAB key and press enter (add button). Here's how: Once you've entered your customer ID and password as normal, press and hold the 'Alt ' key, then press 'S' as well. The Adobe Acrobat Reader is required to read PDFs on the site. For customers using adaptive technology (like JAWS) , we've included an Online Banking short cut where you won't have to search for the sign in button. Find out more. Return to the Online Banking sign in page and attempt to sign in again. This issue is currently under investigation. Go to the Westpac Online Banking sign in page. Consumer services include bank accounts, loans, credit cards and share trading. Type B (compatibility view settings) and press enter. Select TAB twice and press enter. Our notice explains how we use cookies and how you can manage them. With a few pages however, JavaScript is used to show or hide portions of some pages. For technical reasons (and to meet some legal requirements), our website contains a number of PDFs. This ALT attribute is displayed when the site is visited with images "off" and voiced by screen readers. Westpac said in a statement they were experiencing “issues with Westpac Live Online and Mobile Banking” and were working to fix the issues in a statement after 10am. For your security, Westpac Online Banking sessions have a time limit of 4 hours. Customer ID Password. There will be some brief rolling outages to internet and mobile banking, ATMs, phone banking, and a reduced service for card transactions. Scheduled - We’ll be undertaking system maintenance in the early hours of Sunday, October 4. Our site depends on the use of JavaScript for security purposes and some other functions. It works with most, but not all PDFs. Use your mouse, enter or spacebar to select the appropriate key. Full details are available on request. Conditions, fees and charges apply. Westpac One makes online banking easier, faster and smarter than ever. Select the TAB key and press enter (add button). The null (or empty) ALT attribute used for ‘non-functional or brand-type’ images should be ignored by screen readers. If you use the keyboard (TAB keys and spacebar) and/or assistive technology to enter your Online Banking password, you may have noticed that after selecting the first character of your password, the focus moves to the top of the page, away from the online keypad. Press the ALT key + T (tools menu). NB: This guide aims to incorporate the ways both screen reading and magnification users engage with the keyboard (virtual and physical). By continuing to use this site we assume you're ok with our notice.
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