You can look for encoder errors on the live dashboard, check the CPU load on your encoder, or try to find audio or video problems in your local archive file. Unbalanced connections like RCA and ¼ cables should be run as short as possible to avoid noise issues - 25 feet is the maximum length that you should ever run. Lag is undoubtedly the most common streaming problem. Generally, it's better not to have your stream being played back on the streaming device at all. How to Fix the Audio Issues on Your Live Stream. Make sure to attach the recorded file and a link to the stream on which the audio offset is happening for you. Try changing this value to see if it helps. If your video is visible in your broadcaster and your local recording, sometimes it may not be visible in Restream Preview window. If you can stream to other services just fine, but can not stream to any of Restream servers, please contact our support crew. First of all, make a local recording to check if the sound is not synced there too. If it's overloaded - keep lowering stream settings; If it's losing packages - make sure you're having a good connection to the Internet (you can read more about it in Network Issues section below). Please join our Discord.Can't find the right answer?Contact the Restream Support team via our Live Chat. This is normally caused by broadcaster misconfiguration and is easily fixed on user-side. If sound offset happens only on your stream through Restream, but not on your local record or stream to any other platform, please contact Restream support asking them to check your logs. If you see something like this, then you can reach our servers: If you can reach our servers, but still can not stream, try to modify RTMP URL in your encoder so it will send stream over to port 80 - for that you will need to switch it from streaming services to manual URL designation mode. Sometimes specific apps cause disconnect while they work in parallel with your stream. While speed tests do the test of upload speed, they don't have any way to tell if your connection is good. This situation normally happens to users connected over a wireless connection with many devices in the same network or with obstacles between streamer's device and WiFi emitter. In most cases, this is a user side issue, and you can verify that by making a local recording using the same broadcast software you're using to stream. These are all questions that our amazing support team often receives when it comes to perfecting the audio setup for your live stream. In some cases, it's enough to whitelist your broadcasting software to get it working.If you can not reach our servers then you should see if you are located in a limited environment - those are normally corporative or public networks. The solution is simple - mute or stop all your players, and the sound will get fixed instantly. If you sign up to live stream your events with BoxCast, our support team is available seven days-a-week to answer your questions and make sure your live broadcast is flawless. At OBS forums they claim there's nothing they can do with it, since it's caused by Windows 10. How to Fix the Audio Issues on Your Live Stream. Buzzing or audio noise can come from a lot of things. If you must stream without audio, you might try using our BoxCast Graphic Overlays feature to add an overlay saying something like: “Unfortunately, this live stream does not have audio.”. Depending on your existing parameters you may want to increase bitrate, resolution, FPS or slow down CPU encoding preset. 5. If your stream looks or sounds bad: There may be a problem with the quality of your audio and video sources routed to your encoder. Normally restarting broadcaster helps. Sometimes it's a good idea to create a new streaming profile and try recording with default options. This may be a clear indication of unstable connectivity. Would like to learn some tricks from the community? Speedify automatically prioritizes audio and video streams and dynamically adjusts to network conditions so you get unstoppable streams. Click here to head to our Knowledgebase search engine. As SERVERNAME use one of our server addresses from https://restream.io/speed-test page without "rtmp://" and "/live" parts. If you are new to streaming, we recommend you familiarize yourself with our Streaming Terminology article. 1. Sometimes compressing the stream takes too many resources, and your primary device can't handle playback of the stream while streaming. Sometimes your sound may not match the video you send. If it is play-by-play commentating for a sporting event or your church's choir singing its best song, your viewers want the audio to be great. This post covers troubleshooting tips for your live stream audio: fixing levels that are too high or low, audio buzzing, or how long to run your audio cables.
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